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CONTACT US
by email
or PHONE: (03) 5186 1216
NATIONAL WINNER
TakeABreak STATE WINNER
NATIONAL & STATE WINNER
As presented by Di Smith on 7's "The Great Outdoors"
As presented by Coxy on 7's "Coxy's Big Break"
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FREQUENTLY ASKED QUESTIONS
Q. I am worried about bushfires. Do I need to be ? A. No. Tarra Valley, unlike other areas in Victoria, remains lush and green all year round. It is old rainforest. Also fire runs uphill, not down. In the extremely unlikely event of a fire actually being in the valley itself, our green lawns and creek form a naturally safe haven from both fire and smoke. We understand your concern, but here at Best Friend Holiday Retreat we are most fortunate by virtue of our unique geographical location and all-year-round greenery.
Q Have you a Fire Plan ? A. Yes. Any fire within 50 km is monitored regularly and guests notified of any possible future danger. In the highly unlikely event that there could be a threat, we would evacuate all guests immediately. We are only 15 minutes to Yarram. We do not believe in staying to defend.
Q On average, how many bushfires each year pose a threat to Tarra Valley ? A Absolutely none - zero.
Q. Do I have to pay a deposit on my booking ? A. Yes, to secure a booking a deposit of approximately 50% is to be paid within 7 days.
Q. Will I get a refund of my deposit if I subsequently have to cancel my booking ? A. If you cancel more than 30 days from the commencement of your holiday, your deposit will be refunded in full. If you cancel less than 30 days from the commencement of your holiday, your deposit will only be refunded if we are able to rebook your cabin or site at the same rate.
Q. At what time may I check-in ? A. Check-in time is any time from 2pm to 8pm both for cabins and for caravan/tent sites. Please telephone us on the actual day if you wish to go outside of these hours.
Q. At what time must I check-out by ? A. If you are staying in one of our cabins, the check-out time is by 10am unless prior arrangements have been made. If you are staying in one of our caravan/camping sites, the check-out time is by 12 noon.
Q. Do you take credit card payments ? A. No we do not have credit card or eftpos facilities. We accept personal cheques, cash or direct payment into our bank account.
Q. What are your bank account details ? A. Our account is held at the National Bank, Traralgon, Vic BSB number 083-932 Account Number 55555 1578 in the name of Best Friend Holiday Retreat.
Q. Do you restrict dog breeds or number of dogs ? A. No, every dog is treated on its own individual merit.
Q. Is my dog allowed inside the cabins ? A. Yes, provided he/she is fully housetrained and allowed the full run of your own home. In fact, we actually do not allow dogs to sleep outside of the cabins.
Q. Are there paralysis ticks in your region ? A. No, thankfully there are no paralysis ticks in our immediate South-east Gippsland region.
Q. Is there mobile coverage in Tarra Valley ? A. No. Closest coverage is at Devon North - 10km away. We do have a coin-operated public telephone outside reception.
Q. Do you have internet access ? At present we only have limited access available at reception. We are constantly looking at new technology which would enable internet access directly from the cabins.
Q. Do you have television reception ? A. Yes. All cabins now have free-to-air satellite TV.
Q. Can my dog sleep outside the tent/caravan/cabin ? A. No, your dog MUST sleep inside.
Q. Can I leave my dog behind if we want to go for a drive ? A. You cannot leave your dog alone in your cabin or site, however, for a small charge, you may leave your dog in one of our luxury day-use kennels.
Q. Is there a charge to use your hydrobath facility ? A. No. Use of the hydrobath is free-of-charge.
Q. Where is the closest town for supplies ? A. Yarram, 17kms or 15 minutes drive away. There are two supermarkets, including a Woolworths, two hotels, a country club and several cafes and take-away food shops.
Q. Do you have a swimming pool ? A. No, however there is a natural swimming hole at the bottom of a waterfall just directly across the road from our Park.
Q. Do you have a children's playground ? A. No. But there are plenty of things to keep them occupied.
Q. My dog is shy and I do not wish her to mix with other dogs. Is this a problem ? A. No. All dogs must be on leash in the common areas of our park. In the off-leash areas dogs do not mix unless you want them to.
Q. I am camping. Can I have a campfire ? A. Yes. Only on days of total fire ban are campfires disallowed We have fire drums available, however you will need to bring your own wood .
Q. Do you allow cats ? A. Sorry, no. With the dog facilities that we have in place it is just not practical for us to also cater for cats.
Q. Do you allow horses ? A. Sorry, no. But there are places that do. See www.havehorsewilltravel.com.au for properties that may cater to your needs.
Q. What is a Dog Holiday Park ? A. A Dog Holiday Park is a Park which has been specifically designed with people and their pet dogs in mind. All accommodation will have individually securely fenced areas and the grounds will have securely fenced off-leash areas. A Dog Holiday Park will also have such features as a dog playground, hydrobath, day-use kennels, etc.
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Accommodation bookings and other enquiries
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info@bestfriend.net.au with
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